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Privacy Policy

Effective Date: 25 August 2025

 

1. Who We Are
House of Boniwe (a 100% Black female-owned company operating in the Northern and Western Cape; founded in 2017, offers strategic project management, mentoring & coaching, agri-exports, and property development services. Our head office is at 5 High Street, 3rd Floor, Off Durban Road, Tygervalley, Cape Town, 7530.

 

2. Scope and Purpose of this Policy
This Privacy Policy explains what personal data we collect via our website (houseofboniwe.co.za) and other interactions, why we collect it, how it’s used, when and why we share it, how long we retain it, the safeguards we’ve put in place, and your rights under POPIA.

 

3. What We Collect & Why
We collect personal information only as needed for legitimate, specified purposes, including but not limited to:

  • When you contact us (e.g., via email, phone, web forms): your name, email, phone, organization.

  • Appointment or service inquiries: information needed to respond (scope, contact info, project details).

  • Service delivery: details such as address, project-specific data, financial or invoice info when applicable.

We do not collect sensitive personal information unless directly relevant (e.g., financial details for contract purposes) and with explicit consent.

 

4. Legal Basis & Consent
We adhere to POPIA’s principles. We only collect, process, or retain personal information if:

  • You’ve given explicit consent (e.g., via forms or email); or

  • It’s necessary to fulfill a contract or provide a service; or

  • Required by law; or

  • Necessary to pursue our legitimate interests—like client communication, project delivery, or marketing promotions—so long as such interests don’t override your privacy rights.

You’re free to withdraw consent at any time, but this may limit our ability to serve you.

 

5. Use & Disclosure
We use your personal data to:

  • Respond to inquiries, set appointments, deliver services.

  • Communicate about service updates, events, or new offerings—if you’ve chosen to receive marketing or informational messages.

We will never sell your personal data. We only share information with trusted third parties when necessary—for example, accounting providers, contractors, or hosting services—under confidentiality obligations. We may also disclose information if legally required to comply with a court order, regulatory request, or other legal obligation.

 

6. Data Security & Safeguards
We treat your data as confidential. We use reasonable technical and organizational safeguards—such as secure email practices, password protection, limited access, and secure third-party service agreements—to protect your personal information. While we do our best, no system is 100% secure; if a breach occurs, we’ll notify affected individuals promptly.

 

7. Retention & Deletion
We retain personal information only as long as necessary for the purposes it was collected, or as required by law (e.g., tax or contract retention rules). When no longer needed, we’ll securely delete or anonymize it.

 

8. Your Rights Under POPIA
You have the right to:

  • Request confirmation whether we hold your personal information.

  • Access the information we hold about you.

  • Request correction or deletion of your data (subject to legal or contractual constraints).

  • Withdraw consent to processing.

  • Object to processing based on legitimate interests.

To act on these rights, contact us via email or phone (below). We’ll verify your identity before responding and will act promptly—customarily within 30 calendar days unless there’s a valid reason for delay.

 

9. Use of Cookies & Website Analytics
We may use cookies or similar tools to improve user experience—like tracking anonymized visits or storing preferences—but we do not use them to personally identify users. You can disable cookies via your browser, but some site functionality may be impaired.

 

10. Changes to This Policy
We may update this policy from time to time. The “Effective Date” will reflect the last revision. It’s your responsibility to review updates.

 

11. Contact
Questions, access requests, or complaints? Reach out:

  • Email: info@houseofboniwe.co.za

  • Phone: 071 543 4646

  • Address: 5 High Street, 3rd Floor, Off Durban Road, Tygervalley, Cape Town, 7530

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